Sign up, log in and reset your password

Your guest account lets you track a booking, do Self Check-in, order services and message us. You sign in with your email and a password. We check your email once, with a short code, when you sign up.

Take me there

Before you start

Use an email address you can open right now. The code goes there.
If you just sent a booking request on our website, create your account from Create my account on the page shown right after it. That links the account to your booking.
Choose a password that is long and not common. Short or simple passwords are refused.

Steps

Sign up

Open our website.
Tap Login in the top menu.
Tap the sign up link on the Sign in page.
Enter your Email.
Enter your Password.
Tap Sign Up.
Open the email we sent you.
Enter the code on the Enter Email Verification Code page.
Tap Confirm.

You can also start from the booking page. After you send a booking request, it offers Create my account. You only set a password there. This is the way that links the account to your booking.

Log in

Tap Login in the top menu.
Enter your Email.
Enter your Password.
Tap Sign In.

Reset a forgotten password

Tap Forgot your password? under the password field on the Sign in page.
Enter your Email.
Tap Reset My Password.
Open the email we sent you.
Tap the link in the email.
Enter a Password.
Enter the same password again in Password (again).
Tap Change Password.

Change your password when you are signed in

Tap the menu button at the top left.
Tap View profile.
Tap Change password under Account.
Enter your Current Password.
Enter a New Password.
Enter it again in New Password (again).
Tap Change Password.

What happens next

After you confirm the code, you are signed in. You land on the Stay tab if you have a stay. Otherwise you land on Home.
After a reset, the page says Your password is now changed. Log in with the new password.
A new account with no booking shows No active stay yet. Use Reserve a stay on Home.
To log out, open Profile and tap Log out. Then confirm in the Log out? box.

Good to know

The sign-up form asks only for your Email and Password. It does not ask for a mobile number.
An account made this way is linked by its confirmed email. A booking made with the same email is added to your portal, on any phone or browser. This happens when you confirm the code or sign in.
If no booking was made with that email, Home shows No active stay yet.
Reserve on such an account asks for your name, mobile and email once, then links them to the account.
To link an account to a booking, create it from Create my account on the page shown right after you book on our website.
If you missed that page, sign in with the same email. Your booking is added to your portal.
The booking lookup page does not offer account sign-up.

Who does what

You: create the account, confirm your email, and keep your password private.
Our team: cannot see your password. We cannot sign in for you.

Watch out

The code expires after a short time. Tap Request new code if it has expired.
Tap Use a different email address if you typed the wrong email.
If the reset email does not arrive, look in your spam folder. The page also asks you to contact us if it still does not arrive after a few minutes.
A reset link works once. If you see Bad Token, ask for a new reset link.
After five wrong passwords in a row, sign-in is blocked for one hour.
There is no sign-in by code. You always use your password.
Team members (staff, Building Managers and Admins) use a different sign-in page, reached from Staff login at the bottom of the website. It asks for a username, not an email. It has its own Forgot password? page, and it asks new team members to set a new password on first sign-in. These pages are not for guests. If you type your guest email there, you are sent back to the guest sign-in page.