Start here
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Book a stay on the website
Pick an apartment type, choose your dates and send a booking request from our website. You do not need an account first.
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Sign up, log in and reset your password
Create your guest account with an email code, log in, reset a forgotten password or change your password.
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What to do after you book
Keep your reference number, look up your request, set up your account and get ready for arrival.
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Do Self Check-in
Fill in your details, ID and House Rules on your phone before you arrive, so the team can finish your check-in quickly.
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What happens on arrival day
What to bring, who checks you in, and what your portal shows once you are checked in.
A–Z list of every guide
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Glossary
