Glossary
Plain meanings of the words used in the Help Center.
Who can do this: Super Admin, Admin, Building Manager, Staff, Guest
Updated 2 Oct 2026
Short, plain meanings of the words you will see in Help. Each word links here the first time it appears in an article.
Check-in wizard
A step-by-step form that a Building Manager or Admin uses to check a guest in. It asks for one thing at a time.
Deposit batch
A group of cash payments that a Building Manager hands over to an Admin. The person who receives it marks it as received or disputed. Staff do not make deposit batches.
Folio
The list of all charges and payments for one stay. It shows what the guest owes.
Geofence
An invisible boundary around a property. Staff must be inside it, with location switched on, to clock in.
ID check (KYC)
Collecting a guest's ID details and photos, and checking them. KYC is the short name for this.
No-show
A guest who did not arrive for a booking. A team member marks the booking as a No-show.
OTA
An online travel site that sends us bookings, such as a booking website. The letters stand for online travel agent.
OTP
A short code of four digits that works once. It shows that a person is present or agrees. The system uses one kind for attendance and another for finished tasks. A task code does not run out, but five wrong tries lock the task until a manager resets it. A task that waits for its code shows Waiting for OTP. A paid service is charged to the guest only when the code, or a manager, closes the task.
Payment claim
A guest says they have paid and sends the payment details. The team checks the claim, then confirms or disputes it.
Room Lock
A hold on one room for some dates, so nobody can book it.
Self Check-in
A form a guest fills in before arrival. It asks for details, ID and agreement to the House Rules. The team finishes the check-in on arrival.
SLA
The target time to finish a task. A timer shows how much time is left.
Stay request
A guest's request to change a stay. It can be a new booking, an extension, an early check-in or a late check-out.
Tokens
Points a staff member earns when a task they did is completed. The Tokens screen shows them for today, this week and this month.
Transaction PIN
A private number a Building Manager or Admin needs to submit a deposit batch or to receive cash. Staff do not have one.
Page URL
The web address of a page on the public website. It is what a visitor types or clicks to reach that page.
Slug
The short name that is the last part of a page address. It uses small letters, numbers and dashes.